i-Link AI Self Service Portal
Streamline the customer service experience and save time with the AI Self Service Portal
When a customer’s equipment breaks down, they expect a smart, quick, and efficient service. Thanks to the i-Link AI Self Service Portal from Ovitas, customers can quickly and easily locate repair manuals, request service, order replacement parts, and monitor purchased equipment with ease. By simplifying the customer service experience, Ovitas helps you reduce time searching for manuals and optimizes your business processes.
What is the AI Self Service Portal?
The i-Link AI Self Service Portal allows customers to scan a device’s QR code or serial number. They are then given the choice between self-service options such as reviewing operational information, fixing the problem themselves, or requesting assistance from a remote support team. As a last resort, customers can also schedule a technician appointment through the portal.
Client is led to the appropriate documentation
Scanning the serial number allows the client to locate the documentation and instructional manuals that match the serial number of the product.